I haven't seen the entire conversation since he only posted the last part, but if u clearly specify on ur TOS that a refund won't ever be allowed, and he has requested a refund after being disrespectful, talking shit, and acting like a child because of them taking a bit to update, a ban would be completely deserved in my opinion, at the end of the day u are just a cheat provider and there is no need to allow these type of stuff if u don't want to

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